Fixing access denied error printing through DOS PRN

If you’re trying to print through DOS to your default printer PRN and you get an “access denied” error, try this:

In Control Panel, System, Hardware, Device Manager, Ports, Printer Port (LPT1), Port Settings, check the box next to Enable Legacy Plug and Play Detection

Your old electronics might not be worthless after all

FYI, your old electronics might not be worthless after all. https://www.econewonline.com/samsclub/Common/equiptypes.aspx?SiteXfrMsg=1

Access your Zune directly

Great info here:
http://www.roysac.com/blog/2007/10/access-your-zune-from-windows-explorer.html
You can only delete one song at a time, though, so it’s a limited solution.

Wireless not working

QUESTION: No matter where I go, the wireless is not working.
ANSWER: I just had to “enable wireless” by right-clicking on the icon at the bottom-right of the task bar and choose Enable Radio.  I could then connect right into the wireless network. Sometimes when a wireless network has no security on it, the wireless device will prompt you and make you click OK or something before it connects to an unsecured network. Maybe that’s what was happening to you?

Can't see Sent Items in Outlook

QUESTION:
I can’t see any of my Sent Items in Outlook (2003) anymore
ANSWER:
Try the following:
Click View
Arrange By
Current View
Customize Current View
Filter = OFF

Set email to forward to someone else

QUESTION:
How do I set email (Outlook 2003) to forward to someone else while I’m out?
ANSWER:
In Outlook, click on Tools, Out of Office Assistant
Click “I am currently out of the office…” and type your outgoing message, if any.
Click “Add Rule” at the bottom left.
Check the “Forward” box and click the “To” button to find the new recipient in the address book. Or just type their name in there and it SHOULD find it for you.
Click OK, then “Yes” to the prompt “This rule will fire for all incoming messages.”
Click OK on the next screen to finish the process. You’re all set.

error in hidden module: DistMon

QUESTION:
I’m getting the following error whenever I open Excel: Microsoft Visual Basic Compile error in hidden module: DistMon
ANSWER:
Delete the file: “c:\Documents and Settings\[username]\Application Data\Microsoft\Excel\XLSTART\PDFMaker.xla”

Rejected messages from addresses I've never heard of

QUESTION:
I just started my computer this morning and I had 9 undeliverable/ spam/ rejected messages from addresses I never heard of. I have a feeling I am being hijacked to send spam. Please advise.
ANSWER:
It’s someone pretending to be you when they send out their spam messages. It never touches your computer. The recipient’s server sends the rejections to you because that’s where the spam message is pretending to be coming from. There’s really nothing we can do about it, short of giving you a new email address.

Kaspersky is not blocking spam

QUESTION:
Kaspersky doesn’t seem to be blocking spam.
ANSWER:
Make sure its anti-spam feature is enabled. In Outlook, go to Tools, Options, Anti-Spam and set it like so:
Spam - Move to Folder - “Mailbox - [user's full name] / Junk E-Mail”
Probable Spam - Move to Folder - “Mailbox - [user's full name] / Junk E-Mail”

Can't paste anything into Outlook

QUESTION:
I can’t paste anything into Outlook, but I can into Word, etc.
ANSWER:
Open Microsoft Word, go to TOOLS> OPTIONS> Select the SAVE tab and uncheck Embed smart tags.
Also, there’s a security feature in Outlook that, in certain situations requires that you have a New Mail window open first, THEN paste into. In other words, you can’t copy something from another program THEN open a New Mail window. The New Mail window has to already be open.

Updating Adobe PDF Reader

QUESTION:
I have received a couple of emails in the last week about updating my PDF reader. Is is safe to open and update?
ANSWER:
Not if it came via email, no. Acrobat Reader will update itself, and occasionally prompt you on the screen regarding. It will never come through email. To update Acrobat Reader yourself, click on Help, then click Check for Updates.

Data recovery

QUESTION:
My hard drive has died, and I’ve lost valuable data. If you can’t recover it for me, is there a service who can?
ANSWER:
Here’s the best one I’ve found: Gillware Inc. - gillware@gillware.com
Estimated Charges
Standard fee for Microsoft Windows: $378.99
Clean Room (if necessary)*: $300.00 (*Clean room recovery is necessary on drives with severe electrical or mechanical problems)
Total Estimated Charges: $378.99 to 678.99

Transferring iTunes to new computer

QUESTION:
iTunes on my new computer?
ANSWER:
I have copied your iTunes from the old computer to the new. If you haven’t already “authorized” your current computer, here’s how: http://support.apple.com/kb/HT1727?viewlocale=en_US

"Show Desktop" icon missing

QUESTION:
My “Show Desktop” icon just disappeared from my Quick Start menu. How do I restore that?
ANSWER:
It probably got “bumped” aside by something else putting an icon in that space. You can drag that double greater than sign >> and make that space wider. OR just temporarily expand that space and drag and drop that Show Desktop icon to the far left where I personally like to keep mine.
If that doesn’t fix it, go here: http://www.tacktech.com/display.cfm?ttid=332

Loud "BEEP" sound

QUESTION:
Is there any way to turn off the loud “BEEP” sound that occurs when Intel Proset detects a wireless network? I’ve tried going to control panel and muting all the sounds, but that doesn’t seem to work.
ANSWER:
Try going into Intel ProSet Wireless, Tools, Application Settings, uncheck Show Alert Notifications.If that doesn’t fix it, try going into Control Panel, Sounds and set the Sound Scheme to “Windows Default” instead of “No Sound.”

Duplex printing

QUESTION:
Duplex printing isn’t working, but it worked before.
ANSWER:
Click Start, Control Panel, Printers and Faxes, right click and choose Properties on that printer. Click Device Settings tab, choose Duplex toward the bottom, change it from Unavailable to Available [or something similar on other printers].

Computer very slow

QUESTION:
My computer is very slow on start up and is hanging up in programs.
ANSWER:
Your system log files say the following: The device, \Device\Harddisk0\D, has a bad block. So, you need to run CheckDisk.
Go to a command prompt (Start, Run, cmd) and type the following: chkdsk /r
When you hit Enter it’ll say it can’t do it now, but can upon reboot. Go ahead and reboot and let that run. It might take an hour, but probably less.

Mailbox over the limit

QUESTION:
I started getting notices that my mailbox is over it’s limit. I have archived items over 90 days. What else can I do to stop these messages?
Isn’t this pretty much the same as archiving to my hard drive?
I use three months.
ANSWER:
You can create an Outlook Personal Folder (PST file) where you can move messages to reduce the size of your “Mailbox.” To do that, from Outlook’s main screen, choose File, New, Outlook Data File, click OK to accept all the default values after that. Then create folders under this Personal Folder and move any messages you want from your “Mailbox - [firstname lastname]” folders to your “Personal Folders”. Just keep in mind that these “Personal Folders” don’t get backed up every night like your Mailbox does. So, if you lose the laptop or its hard drive dies, you lose those messages unless you’ve made another back up somewhere else.
Yes, but you can be more specific about which messages you move to the hard drive, as opposed to “everything older than 6 months” etc.
OK. But my way, if you have, for instance, a week-old email that you know has a huge attachment, you can drag and drop just THAT email into your personal folder. It just gives you more flexibility.

Serving the midstate since the Turn of the Century!

For honest, fair and reliable help with your PC or entire network (Windows or Linux), support a local small business owner and call Bill for free advice and friendly, capable service.

(615) 479-4981

Hourly rates VERY reasonable:
$60/hour (home) — $75/hour (business)

Anything done remotely is 25% off

Phone support is half price, with first 5 minutes free of charge

No contracts, unless you want a contract. No charge if we can’t help! Our goal is happy customers and repeat business. We do it right and only recommend things you need. We’ll even show you how to do it yourself! No job too small. At these prices, you’ll call us for those “little problems,” too. Monthly retainers also available.

Licensed, certified and experienced. One-hour minimum (for new customers) and 33 cents per mile for on-site jobs. Travel time NOT charged.

Welcome!

This is hepya.com / computersavior.com / nashvillecomputerhelp.com, also known as ComputerHelp!  Hopefully, you'll find it useful for any of your computer hardware and software issues.  If these tips don't help, I can always stop by in person if you're in the Nashville, TN area, or remotely through the internet anywhere in the world if you're able to access the internet.

Fixing access denied error printing through DOS PRN

If you’re trying to print through DOS to your default printer PRN and you get an “access denied” error, try this:

In Control Panel, System, Hardware, Device Manager, Ports, Printer Port (LPT1), Port Settings, check the box next to Enable Legacy Plug and Play Detection

Your old electronics might not be worthless after all

FYI, your old electronics might not be worthless after all. https://www.econewonline.com/samsclub/Common/equiptypes.aspx?SiteXfrMsg=1

Access your Zune directly

Great info here:
http://www.roysac.com/blog/2007/10/access-your-zune-from-windows-explorer.html
You can only delete one song at a time, though, so it’s a limited solution.

Wireless not working

QUESTION: No matter where I go, the wireless is not working.
ANSWER: I just had to “enable wireless” by right-clicking on the icon at the bottom-right of the task bar and choose Enable Radio.  I could then connect right into the wireless network. Sometimes when a wireless network has no security on it, the wireless device will prompt you and make you click OK or something before it connects to an unsecured network. Maybe that’s what was happening to you?

Can't see Sent Items in Outlook

QUESTION:
I can’t see any of my Sent Items in Outlook (2003) anymore
ANSWER:
Try the following:
Click View
Arrange By
Current View
Customize Current View
Filter = OFF

Set email to forward to someone else

QUESTION:
How do I set email (Outlook 2003) to forward to someone else while I’m out?
ANSWER:
In Outlook, click on Tools, Out of Office Assistant
Click “I am currently out of the office…” and type your outgoing message, if any.
Click “Add Rule” at the bottom left.
Check the “Forward” box and click the “To” button to find the new recipient in the address book. Or just type their name in there and it SHOULD find it for you.
Click OK, then “Yes” to the prompt “This rule will fire for all incoming messages.”
Click OK on the next screen to finish the process. You’re all set.

error in hidden module: DistMon

QUESTION:
I’m getting the following error whenever I open Excel: Microsoft Visual Basic Compile error in hidden module: DistMon
ANSWER:
Delete the file: “c:\Documents and Settings\[username]\Application Data\Microsoft\Excel\XLSTART\PDFMaker.xla”

Kaspersky is not blocking spam

QUESTION:
Kaspersky doesn’t seem to be blocking spam.
ANSWER:
Make sure its anti-spam feature is enabled. In Outlook, go to Tools, Options, Anti-Spam and set it like so:
Spam - Move to Folder - “Mailbox - [user's full name] / Junk E-Mail”
Probable Spam - Move to Folder - “Mailbox - [user's full name] / Junk E-Mail”

Can't paste anything into Outlook

QUESTION:
I can’t paste anything into Outlook, but I can into Word, etc.
ANSWER:
Open Microsoft Word, go to TOOLS> OPTIONS> Select the SAVE tab and uncheck Embed smart tags.
Also, there’s a security feature in Outlook that, in certain situations requires that you have a New Mail window open first, THEN paste into. In other words, you can’t copy something from another program THEN open a New Mail window. The New Mail window has to already be open.

Updating Adobe PDF Reader

QUESTION:
I have received a couple of emails in the last week about updating my PDF reader. Is is safe to open and update?
ANSWER:
Not if it came via email, no. Acrobat Reader will update itself, and occasionally prompt you on the screen regarding. It will never come through email. To update Acrobat Reader yourself, click on Help, then click Check for Updates.

Data recovery

QUESTION:
My hard drive has died, and I’ve lost valuable data. If you can’t recover it for me, is there a service who can?
ANSWER:
Here’s the best one I’ve found: Gillware Inc. - gillware@gillware.com
Estimated Charges
Standard fee for Microsoft Windows: $378.99
Clean Room (if necessary)*: $300.00 (*Clean room recovery is necessary on drives with severe electrical or mechanical problems)
Total Estimated Charges: $378.99 to 678.99

Transferring iTunes to new computer

QUESTION:
iTunes on my new computer?
ANSWER:
I have copied your iTunes from the old computer to the new. If you haven’t already “authorized” your current computer, here’s how: http://support.apple.com/kb/HT1727?viewlocale=en_US

"Show Desktop" icon missing

QUESTION:
My “Show Desktop” icon just disappeared from my Quick Start menu. How do I restore that?
ANSWER:
It probably got “bumped” aside by something else putting an icon in that space. You can drag that double greater than sign >> and make that space wider. OR just temporarily expand that space and drag and drop that Show Desktop icon to the far left where I personally like to keep mine.
If that doesn’t fix it, go here: http://www.tacktech.com/display.cfm?ttid=332

Loud "BEEP" sound

QUESTION:
Is there any way to turn off the loud “BEEP” sound that occurs when Intel Proset detects a wireless network? I’ve tried going to control panel and muting all the sounds, but that doesn’t seem to work.
ANSWER:
Try going into Intel ProSet Wireless, Tools, Application Settings, uncheck Show Alert Notifications.If that doesn’t fix it, try going into Control Panel, Sounds and set the Sound Scheme to “Windows Default” instead of “No Sound.”

Computer very slow

QUESTION:
My computer is very slow on start up and is hanging up in programs.
ANSWER:
Your system log files say the following: The device, \Device\Harddisk0\D, has a bad block. So, you need to run CheckDisk.
Go to a command prompt (Start, Run, cmd) and type the following: chkdsk /r
When you hit Enter it’ll say it can’t do it now, but can upon reboot. Go ahead and reboot and let that run. It might take an hour, but probably less.

Mailbox over the limit

QUESTION:
I started getting notices that my mailbox is over it’s limit. I have archived items over 90 days. What else can I do to stop these messages?
Isn’t this pretty much the same as archiving to my hard drive?
I use three months.
ANSWER:
You can create an Outlook Personal Folder (PST file) where you can move messages to reduce the size of your “Mailbox.” To do that, from Outlook’s main screen, choose File, New, Outlook Data File, click OK to accept all the default values after that. Then create folders under this Personal Folder and move any messages you want from your “Mailbox - [firstname lastname]” folders to your “Personal Folders”. Just keep in mind that these “Personal Folders” don’t get backed up every night like your Mailbox does. So, if you lose the laptop or its hard drive dies, you lose those messages unless you’ve made another back up somewhere else.
Yes, but you can be more specific about which messages you move to the hard drive, as opposed to “everything older than 6 months” etc.
OK. But my way, if you have, for instance, a week-old email that you know has a huge attachment, you can drag and drop just THAT email into your personal folder. It just gives you more flexibility.

Serving the midstate since the Turn of the Century!

For honest, fair and reliable help with your PC or entire network (Windows or Linux), support a local small business owner and call Bill for free advice and friendly, capable service.

(615) 479-4981

Hourly rates VERY reasonable:
$60/hour (home) — $75/hour (business)

Anything done remotely is 25% off

Phone support is half price, with first 5 minutes free of charge

No contracts, unless you want a contract. No charge if we can’t help! Our goal is happy customers and repeat business. We do it right and only recommend things you need. We’ll even show you how to do it yourself! No job too small. At these prices, you’ll call us for those “little problems,” too. Monthly retainers also available.

Licensed, certified and experienced. One-hour minimum (for new customers) and 33 cents per mile for on-site jobs. Travel time NOT charged.

Welcome!

This is hepya.com / computersavior.com / nashvillecomputerhelp.com, also known as ComputerHelp!  Hopefully, you'll find it useful for any of your computer hardware and software issues.  If these tips don't help, I can always stop by in person if you're in the Nashville, TN area, or remotely through the internet anywhere in the world if you're able to access the internet.