PC runs way too slowly.
SOLUTION:
Set to Manual or Disabled unnecessary background services; cleaned up unnecessary temp files; uninstalled unnecessary programs; installed and ran MalwareBytes; and, most importantly, added more RAM.
PROBLEM (several customers):
Infected with fake "Windows Security" virus/malware alert.
SOLUTION:
From another computer, download the latest copy of MalwareBytes; boot infected computer in Safe Mode; End Task on any suspicious tasks; install MalwareBytes and run a scan.
PROBLEM:
One PC in the office can't print to the network printer, even though it can access the Internet.
SOLUTION:
That PC was on the wrong network. Connected it to the proper network, and everything was fine.
PROBLEM:
Nobody can print to the network printer. The printer itself is working fine otherwise and connected to the network correctly.
SOLUTION:
The printer's IP address had changed. Set the printer's address to be "static," updated the PCs' settings for that printer definition, and everyone was printing again.
PROBLEM:
MBR Rootkit infection on HP netbook with no CD/DVD drive.
SOLUTION:
"Restore" to factory settings didn't help because that was infected, too. Had to download and create a new bootable restoration USB stick.
PROBLEM:
After setting an old domain's email address to auto-forward to the new domain's email address, the client could no longer send or receive email from Outlook. They were told how to reconfigure Outlook's settings, but they never did.
SOLUTION:
Reconfigured Outlook's email user/password settings, and email was flowing again.
PROBLEM:
After a power outage, the PC can no longer access the Internet, even though the Vonage system (which uses the Internet connection) is fine.
SOLUTION:
Reset the router, and they were online and receiving email again.
PROBLEM:
After customer "foolishly" sent PC to another, competing PC repair shop to "wipe" the hard drive and reinstall Windows, the PC's fan is now blowing constantly and loudly. Also, an error at every startup mentions a problem with the floppy drive.
SOLUTION:
Reset the BIOS/Setup to factory specs and told the stupid computer that it didn't HAVE a floppy drive, so stop looking for one. :)
PROBLEM:
Infected with virus that Norton detects but never kills, even after being fully updated.
SOLUTION:
Uninstall Norton; install, update and run scans with free versions of AVG and MalwareBytes. Even after all that, the main user's profile was messed up (icons wouldn't work, etc., but all other users were fine). Created new profile for main user and copied only necessary files from old profile. Everything was fine after that for all users.
If the above helped you in any way, please click the PayPal DONATE link here. It's safe. Thanks!
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For in-home/on-site computer repair service in and around Nashville (remove viruses, connect to the Internet, setup new systems, fix a myriad of problems), call Bill at (615) 479-4981.
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